We understand that you might have some questions when you first start using a new service, so we’ve compiled a short FAQ to help you learn what Atlas Recall is and how we are keeping your information both private and secure.
What is Atlas Recall?
Atlas Recall is a searchable library of everything you see across all of your devices. Put simply, this means that if you can see it, Recall will make that item searchable for you in the future, so you can visit that item again or share it outside of Recall.
How does Atlas Recall work?
When you start using Recall, it will start building your personal searchable index from every device that you install it on, making it visible on all those same devices. We store your information on your device first, then upload it to encrypted storage servers, where your data is private and secure.
Once on the cloud, your content is accessible across all your devices, allowing you to search and download anything from your Recall account. During download, your information is secure and encrypted, so no one has access to it but you.
What type of data does Atlas Recall collect and why?
Recall uses browser extensions and the accessibility settings in your computer to collect and allow you to search on the content you work with all day.
You’re in control of what information Recall collects - the websites, email, files, and apps that you choose to exclude will never be recorded by the system. Recall also makes it easy to selectively review and remove individual items from the system.
Can I delete ALL of the data Recall has collected?
Yes, if you delete your Atlas Recall account we delete all of your data from our servers. Information on how to delete your account can be found here.
Who has access to my data?
Atlas is committed to protecting your privacy and ensuring that your information is private. To that end, we will not sell or rent any of your personal information, files, or usage history to a third party. The information collected belongs to you and is used to give you a seamless experience with Atlas. However, metadata about this information may be used to improve our search tools and provide personalized recommendations.
Key members of our security team, who have undergone thorough background and security checks, are able to access information on our servers. This access is closely monitored and only used to the degree required to operate Recall and its associated services. Our team will never access customer items (documents, webpages, or files remembered through Recall) unless required by law such as to comply with subpoena, or similar legal process where disclosure is legally required to protect Atlas, its customers, the public, investigate fraud, or respond to a government request. Furthermore, our commitment to user privacy includes fighting overly-broad searches. To date, Atlas has never received a search warrant or national security letter for user data.
Where is my data stored?
Our platform and data storage is hosted on Amazon AWS. You can read their privacy promise here. We utilize the fine-grained security and privacy controls offered by AWS to restrict data access as much as we can while maintaining Recall’s functionality. We selected AWS in part because of their demonstrated strong commitment to privacy and security.
Atlas takes the security of your personal information very seriously. Our data storage incorporates multiple layers of security, including authentication and authorization checks, encryption both at rest and within our infrastructure, and access logging. We have strict access control policies, derived from the principle of least privilege, to keep your data safe.
Our dedicated security engineering team also performs code reviews and regular security audits to ensure user data remains secure. The company also actively engages third party specialists to make sure we meet a high standard of security.
What can I do to protect my account?
There are steps you can take to help keep your data safe.
- Create a unique password, one that you don’t use with any other account. The more unique characters and longer length, the more secure your account will be.
- Never share your password.
- Log out of Recall on your unused devices. As you change devices, make sure you logout of your Recall account before retiring them.
How does Atlas keep my data secure?
In order to prevent unauthorized access or disclosure of your data, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect. All of your items are encrypted as they move between the Recall application to the Atlas cloud, and are also encrypted at rest. Atlas’ security system and promise ensures that you retain ownership and control of your data at all times and can remove all of your data from the system at any time. Information on how to delete your account can be found here.
Recall is an application that is deployed on your device. The application is cryptographically signed by Atlas, and updates are verified before installation. Access is managed through the use of best practices in authentication functionality that we consistently improve to ensure we are providing best-in-class protection for our user’s data. All events are logged so we can secure your privacy.
We use network security to prevent attacks from occurring against the Recall application and platform. We leverage services that incorporate firewalls and intrusion detection services, so we can limit the type of traffic that can access your Recall application. In addition, by leveraging authentication we can ensure that customers only access the data that they own on the platform. We secure data transfer between the client application/platform and platform using TLS 1.2 with 128-bit or stronger encryption and perfect forward secrecy that prevents access to data on the move.
To support our scaling and reliability requirements, we have partnered with Amazon AWS storage solutions, which are designed to support our mission-critical services leveraging Amazon’s best-in-class capabilities. Furthermore, we also secure your data within this environment using Amazon’s security features (AWS S3 encrypted storage and AWS KMS for key storage).
What if I have more questions that you haven’t answered here?