Known Issues & Troubleshooting
Safari extension is running hot with High Sierra
There may be cases, where Atlas' Safari extension v1.20.3 on High Sierra causes high CPU utilization. To downgrade, follow these steps:
- Download the older Safari extension.
- Uninstall the existing Atlas Safari extension Safari via Safari/Preferences menu
- Drag and drop the downloaded extension to Safari to install
Running Atlas Recall and cannot sign in to Atlas
There is known issue running Atlas Recall and Atlas together that causes Atlas to run improperly. To resolve, sign out of and quit both Recall and Atlas. Restart and sign into Atlas only.
Remove Atlas Recall from Auto Start Menu
Atlas Recall will automatically launch at startup. You can remove Recall from auto start menu using System Preferences/Users and Groups and Login Items. You can also uninstall Atlas Recall.
If you are familiar with Atlas Recall, you will notice some of our privacy and data controls around blocking or pause/resume is not yet available, yet. In the meantime, Atlas respects incognito/private browsing -- more on our private browsing.